Scentsy FAQ’s

Where can I Buy Scentsy?
Scentsy cannot be purchased in stores and can only be bought from a Scentsy Independent Consultant. You can order Scentsy here, or buy Scentsy over the phone by calling Scentsy Independent Consultant Mary Gregory at 661-210-7617.

Where can I Find Out About Scentsy Products?
Click the link to sign up for our monthly Scentsy e-newsletter. You will receive an e mail newsletter once a month only, where you can find out about new products and the warmer and scent of the month special deals!

How Long will Candle Bars last?
It depends on the strength of the fragrance and how strong you personally like your scents. Open Windows, humidifiers, and house fans may alter the time the scents last. There are eight cubes of wax in a one Scentsy bar. Everyone has different opinions about this but in our experience when only using one cube at a time each will 10 to 20 hours.

What kind of light bulbs do the Scentsy products use?
Scentsy full size warmers use a 25 watt bulb, and Scentsy Plug in warmers use a 15 watt Bulb. The mid-size warmers use a 20 watt light bulb. These Bulbs, especially the plug in 15 watt bulb, can be kind of tough to find in stores. Click here to buy inexpensive replacement light bulbs online 24/7.

Can Scentsy wax be used in a non Scentsy warmer?
Of course, but I wouldn’t recommend it. Scentsy’s warmers are made specifically for the Scentsy wax, they are set to reach a perfect temperature, they warm the wax just enough to release the scent into the air without releasing any of the chemicals with it. This is one reason Scentsy Warmers and Scentsy Bars are much safer than other warmers or regular candles.

What kind of wax is used when making our candle bars?
Scentsy uses a food-grade petroleum based wax. Scentsy chose this wax because of its superior scent loading ability, melting point and firmness. Scentsy looked at their waxes, but could not find a good quality vegetable based wax that held the scents. The type of wax we use is a not an issue, with regard to the chemicals released while burning any traditional wicked candles, including tea lights. Scentsy Warmers only warm the scent out of the wax – the wax remains in the warmer, thus there is no danger of chemicals being released into the home. You will end up with a piece of non smelling wax that you dispose of and replace with a new Scentsy candle bar. No wick, no match, no flame, no soot, no smoke, and no wax evaporation!

What is food grade petroleum wax?
Scentsy’s food grade petroleum wax is the same wax they spray on apples in the grocery stores, to give them their shine.

What kind of oil does Scentsy use in their candles?
One Scentsy Bar comes in a plastic container with small multiple break-a-part cubes. Choose your favorite candle bar scent, break off one or two cubes and place in the warmer. Next, turn on your warmer…relax and enjoy. You can add more cubes as time goes on or can switch out to enjoy another scent.There’s no flame! How does the wax melt? The wax temperature is very low, just above body temperature. The wax never gets hot enough to burn anyone, since we only use a low watt light bulb.

How do I clean the wax out of the warmer?
While the wax is warmed you can pour it out into a disposable container, back into its original container, or simply wipe the warmer with some paper towels. You may also place the warmer lid in the freezer for 5-10 minimum and the wax should easily slide out.

How much is shipping?
Shipping is always free for home, basket and book parties with $150 or more in total retail sales. Direct ship orders to individual customers add 10%. Shipping to Hawaii or Alaska is 10% with a 20% shipping charge for direct ship orders in those states.

How long until delivery?
Approximately 2 to 3 weeks from when the Scentsy Party closes or an order is placed. Often, deliveries are much sooner, but no promises.

How can I earn free or discounted products?
The best way to do that is to host a home party or host a catalog party. If you’re not the type to host a home party, you can have a catalog party, and bring the party to your friends. When you have a catalog party you will earn the very same FREE and discounted Scentsy products. Contact me to learn more and sign up to host a party.

How does a Scentsy basket party work?
A “Basket Party” is the same as a Catalog Party. If your guests can’t make it to your party, bring the party to them! While it may not offer the full social experience of a home party, the Scentsy basket party is the perfect alternative for guests-on-the-go. I will provide you with a beautiful display basket full of Scentsy product samples, order forms, and all the information you need. You’ll have 10–14 days to share it with as many people you can at as many locations you like. Then you’ll return the basket—and completed order forms—to me to be processed.

What other types of parties do you offer?
We also offer email and Facebook parties. Regardless of what type of party you choose, you still earn the same rewards as if you hosted a traditional home party.

Is it worth it to sell Scentsy?
Yes it is. For me and my family, it’s continues to be a blessing. Besides the extra income, the personal growth is a benefit I never considered or imagined when I first joined. You can earn a little extra monthly pocket money or executive level income. It’s up to you! When you Join Scentsy you are joining one of the fastest growing Home Based Candle Businesses out there. Scentsy offers one of the best compensation plans. Also, if you join my award winning team, you are joining one of the fastest growing teams around. We are dedicated to your success and are always available to help you anytime.

Can I sell online?
Yes. Independent Consultants can sell Scentsy products online via their online Scentsy replicated website. All online advertising must first be approved by the home office.

Can I sell Scentsy on Ebay
No. In order to maintain the quality and integrity of Scentsy products, Scentsy Consultants are prohibited from selling on eBay or any other auction type website.

Can I make my own personal website?
Yes! Scentsy Independent Consultants can make their own website, however all independent websites must be approved by the home office. You will have access to the Policy and Procedures once you become a consultant. There are specific details here for you to follow when creating a site.

Can I sell at fairs and events?
Sell Scentsyat local events and expos. You can elect to purchase inventory to resale at the events or take orders only. The choice is yours.Policy is only one Scentsy consultant per event, the first to register and pay for the event.

Does it take any experience to become a Scentsy Independent Consultant?
No! There’s no experience necessary. When you join Scentsy through me, I will become your sponsor and help you launch your business. Scentsy provides 24/7 online training, simple and easy to navigate and understand.

How much are the Scentsy starter Kits?
When you join Scentsy for just $99.00 you will automatically receive your start up kit. Your starter kit contains a full set of scent testers, catalogs, order forms, business cards, and everything you will need to start your successful Scentsy Candle Business. This also includes your website for the first three months.

How long does it take to receive my start up kit?
Scentsy generally ships starter kits within 72 hours of receiving your application. Starter Kits are shipped via UPS.

Who do my future customers write their check to?
Checks need to be made out to the Consultant, not Scentsy. At home parties, you as the consultant, may request the guests write their checks out to the Hostess, and then the Hostess writes one check out to you, the consultant. We also accept credit cards, including VISA, MC, AMEX, and Discover.

Can a host save their benefits for later use?
No. the host or hostess must use their 1/2 price and free products earned at the time they submit their party or they will lose their benefits. They do not carry over.

Are consultants allowed to purchase their products at discount or "wholesale" prices?
As a Scentsy Independent Consultant, we pay for our product in advance, and then are issued our commission on the 10th of each month. If you are a new consultant, you would enter the order or party and earn your commission when they credit your pay portal the following month. We believe this is absolutely the best way of doing business.

When will I receive my commissions?
Commissions are paid on the 10th of each month.